Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Louis Martino

Louis Martino

March 14, 2025

5  out of  5
rating by Louis Martino
"Thank you State Farm for exceptional service. I dealt with Tiffany and she went above and beyond to make sure my experience was great. Wish all reps were like her! I absolutely recommend Christine Jarvis and all her wonderful staff!"
We responded:
"Louis-Thank so much for sharing your positive experience with our office. We love to hear we’ve done a good job taking care of our customers. Thank you for your support & business! Christine Jarvis 64 Henderson Street New York Mills, NY 13417 315-736-6400"
Profile photo of Andrew Gehrig

Andrew Gehrig

March 14, 2025

5  out of  5
rating by Andrew Gehrig
"Tiffany was super helpful and friendly when it came to getting insurance quickly for a new vehicle! Thank you!"
Profile photo of Sierra Piersma

Sierra Piersma

March 14, 2025

5  out of  5
rating by Sierra Piersma
"The most friendliest and best staff"
Profile photo of Steve Siriano

Steve Siriano

March 11, 2025

5  out of  5
rating by Steve Siriano
"I have been a customer with Christine Jarvis for many years. This insurance company has helped me in many issues. Excellent service."
Profile photo of Steve Casaletta

Steve Casaletta

March 11, 2025

5  out of  5
rating by Steve Casaletta
"Jen is fantastic, a real pleasure to work with. Especially for someone like me who needs my hand held when it comes to any paperwork"
We responded:
"Steve - We’re honored by your positive feedback and we look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Christine Jarvis 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Bethany Howard

Bethany Howard

March 4, 2025

5  out of  5
rating by Bethany Howard
"Always very helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Here at the Christine Jarvis SF Agency our goal has always been exceed customer's expectations. Thank you for your support & business. Please know if you ever have any questions or need assistance, LIKE A GOOD NEIGHBOR 🎶 we’re here to help! Christine Jarvis 64 Henderson Street NY Mills, NY 13413 Tel# 315-736-6400"
Profile photo of Mominah Kasim

Mominah Kasim

February 27, 2025

5  out of  5
rating by Mominah Kasim
"Very good insurance very good agent and Christine Jarvis I am almost 8 year with their insurance"
Profile photo of cathy wyborski

cathy wyborski

February 26, 2025

5  out of  5
rating by cathy wyborski
"Jennifer from State Farm, office manager and licensed insurance agent, is wonderfully helpful and pleasant to work with. We have been customers of this specific State Farm office, Christine Jarvis, for more than 15 years. Jennifer communicates well. Fast and efficient. Excellent customer service. We were able to complete 2 new policies and one old policy without going to the office via email and phone as we live about an hour away from the office. Perfect. Super happy. Knowledgeable. Able to effectively explain insurance jargon is a way we could actually understand it. Most importantly we felt comfortable asking many questions and she did not make us feel uneducated. Another reason we we’re completely satisfied with her is because she casually informed us on upgrades or additional insurances available without being pushy or demanding. That was much appreciated. Her problem solving skills were highly apparent as we had complicated insurance needs. Emails and proof of insurance was practically instantaneous. No stress. Just ease. She was energetic and motivated. She listened and cared about our insurance needs. Professional. Helpful. Flexible. Simply perfect. Would definitely highly recommend Jennifer for all and any insurance needs. As well as Christine Jarvis who is the overseeing agent. Overall we are giving her expertise, effectiveness, efficiency, pleasantness, ease of talking to, ease of resolving issues, multiple communication methods, lower prices, effective insurance policies, knowledge, communication skills, problem solving skills, fast response times, empathy, passion, convenience, people skills, customer service, and her ability to put us at ease ⭐️⭐️⭐️⭐️⭐️."
Profile photo of cathy wyborski

cathy wyborski

February 26, 2025

5  out of  5
rating by cathy wyborski
"Jennifer from State Farm, office manager and licensed insurance agent, is wonderfully helpful and pleasant to work with. We have been customers of this specific State Farm office, Christine Jarvis, for more than 15 years. Jennifer communicates well. Fast and efficient. Excellent customer service. We were able to complete 2 new policies and one old policy without going to the office via email and phone as we live about an hour away from the office. Perfect. Super happy. Knowledgeable. Able to effectively explain insurance jargon is a way we could actually understand it. Most importantly we felt comfortable asking many questions and she did not make us feel uneducated. Another reason we we’re completely satisfied with her is because she casually informed us on upgrades or additional insurances available without being pushy or demanding. That was much appreciated. Her problem solving skills were highly apparent as we had complicated insurance needs. Emails and proof of insurance was practically instantaneous. No stress. Just ease. She was energetic and motivated. She listened and cared about our insurance needs. Professional. Helpful. Flexible. Simply perfect. Would definitely highly recommend Jennifer for all and any insurance needs. As well as Christine Jarvis who is the overseeing agent. Overall we are giving her expertise, effectiveness, efficiency, pleasantness, ease of talking to, ease of resolving issues, multiple communication methods, lower prices, effective insurance policies, knowledge, communication skills, problem solving skills, fast response times, empathy, passion, convenience, people skills, customer service, and her ability to put us at ease ⭐️⭐️⭐️⭐️⭐️."
Profile photo of Ray Montanarelli

Ray Montanarelli

February 21, 2025

5  out of  5
rating by Ray Montanarelli
"Jennifer is the best agent I have ever had. Anytime I ask her a question she has all the answers and is no nonsense. Everything she does is fast and always no mistakes !"
We responded:
"Thank you so much for your fantastic review Ray! We are thrilled to hear that Jennifer has made such a positive impact on your experience. She is known for her dedication in providing accurate, efficient, and no-nonsense service. We are so proud to have her on our team and we are happy to be your good neighbor! Christine Jarvis State Farm Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400"
Profile photo of Ray Montanarelli

Ray Montanarelli

February 21, 2025

5  out of  5
rating by Ray Montanarelli
"Jennifer is the best agent I have ever had. Anytime I ask her a question she has all the answers and is no nonsense. Everything she does is fast and always no mistakes !"
We responded:
"Thank you so much for your fantastic review Ray! We are thrilled to hear that Jennifer has made such a positive impact on your experience. She is known for her dedication in providing accurate, efficient, and no-nonsense service. We are so proud to have her on our team and we are happy to be your good neighbor! Christine Jarvis State Farm Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400"
Profile photo of Chelsey Balcom

Chelsey Balcom

February 20, 2025

5  out of  5
rating by Chelsey Balcom
"Jennifer D at Christine Jarvis State Farm Insurance is the absolute best! I requested a change of address and she was able to review my account and help me get some awesome savings! I would definitely recommend you reach out to her for an account review or a quote!"
We responded:
"Chelsey thank you for taking the time to share your positive experience! We are elated to hear that Jennifer exceeded your expectations and found you some great savings. Your 5 star recommendation means a lot to us. 😊 Thanks for choosing the Christine Jarvis State Farm Insurance Agency. Christine, Agent "
Profile photo of Chelsey Balcom

Chelsey Balcom

February 20, 2025

5  out of  5
rating by Chelsey Balcom
"Jennifer D at Christine Jarvis State Farm Insurance is the absolute best! I requested a change of address and she was able to review my account and help me get some awesome savings! I would definitely recommend you reach out to her for an account review or a quote!"
We responded:
"Chelsey thank you for taking the time to share your positive experience! We are elated to hear that Jennifer exceeded your expectations and found you some great savings. Your 5 star recommendation means a lot to us. 😊 Thanks for choosing the Christine Jarvis State Farm Insurance Agency. Christine, Agent "
Profile photo of alicia Jones

alicia Jones

February 14, 2025

5  out of  5
rating by alicia Jones
"Whenever I asked for help from Jennifer she was there. She always followed up and kept me informed with changes. I couldn't ask for more. The entire staff at this location is great. Would highly recommend 👌 👍!!!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to hear that Jennifer has been consistently reliable & proactive in keeping you informed. It's wonderful to know that our entire team has made a positive impression on you. If you ever have any questions or need assistance, like a good neighbor we’re here to help! Christine Jarvis State Farm Insurance Agency 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of alicia Jones

alicia Jones

February 14, 2025

5  out of  5
rating by alicia Jones
"Whenever I asked for help from Jennifer she was there. She always followed up and kept me informed with changes. I couldn't ask for more. The entire staff at this location is great. Would highly recommend 👌 👍!!!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to hear that Jennifer has been consistently reliable & proactive in keeping you informed. It's wonderful to know that our entire team has made a positive impression on you. If you ever have any questions or need assistance, like a good neighbor we’re here to help! Christine Jarvis State Farm Insurance Agency 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Jennifer Solon

Jennifer Solon

February 7, 2025

5  out of  5
rating by Jennifer Solon
"The best insurance company I have ever dealt with and Jennifer Dutcher is the best agent I've ever had. Honest and always gets you the best price she can!"
We responded:
"We appreciate your 5 star review! We are overjoyed to know you had a great experience with our State Farm office and specifically team member, Jennifer. It has always been our goal to provide exceptional customer service with the best value possible to our neighbors in the Yorkville area and beyond. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Christine Jarvis State Farm Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Jennifer Solon

Jennifer Solon

February 7, 2025

5  out of  5
rating by Jennifer Solon
"The best insurance company I have ever dealt with and Jennifer Dutcher is the best agent I've ever had. Honest and always gets you the best price she can!"
We responded:
"We appreciate your 5 star review! We are overjoyed to know you had a great experience with our State Farm office and specifically team member, Jennifer. It has always been our goal to provide exceptional customer service with the best value possible to our neighbors in the Yorkville area and beyond. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Christine Jarvis State Farm Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Mary Patterson

Mary Patterson

February 6, 2025

5  out of  5
rating by Mary Patterson
"Fantastic customer service! Very helpful and professional customer support. 10/10 would recommend. Keep up the great work!"
We responded:
"Mary - Thank you so much for sharing your positive experience with our State Farm office! We’re thrilled to know you had a favorable experience with us, as your satisfaction is our top priority! Thank you for your support & business. We look forward to continuing to support your insurance needs for many years to come. Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills. NY 13417 Tel# 315-736-6400"
Profile photo of Mary Patterson

Mary Patterson

February 6, 2025

5  out of  5
rating by Mary Patterson
"Fantastic customer service! Very helpful and professional customer support. 10/10 would recommend. Keep up the great work!"
We responded:
"Mary - Thank you so much for sharing your positive experience with our State Farm office! We’re thrilled to know you had a favorable experience with us, as your satisfaction is our top priority! Thank you for your support & business. We look forward to continuing to support your insurance needs for many years to come. Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills. NY 13417 Tel# 315-736-6400"
Profile photo of Anthony Hildenbrandt

Anthony Hildenbrandt

February 4, 2025

5  out of  5
rating by Anthony Hildenbrandt
"I've been a loyal customer of State Farm Insurance for the past 8 years, and I am beyond satisfied with the exceptional service they provide. In particular, I want to commend Agent Christina Jarvis and employee Jennifer for their unwavering support and dedication. Christina Jarvis has always been incredibly professional, responsive, and attentive to my insurance needs. Her expertise and guidance have made navigating insurance matters a breeze. Jennifer, in particular, deserves special recognition. She has been instrumental in resolving my homeowners insurance issues, especially during the refinancing of my home. Her proactive approach and persistence in getting the claims department to call me back and issue payment on a claim have been invaluable. Jennifer's commitment to ensuring that my concerns were addressed promptly and effectively is truly commendable. Thank you, Christina and Jennifer, for your outstanding service. State Farm Insurance is fortunate to have such dedicated and caring professionals on their team. I highly recommend their services to anyone in need of reliable and supportive insurance assistance."
We responded:
"Wow Anthony, your kind words have truly made our week! It has been an absolute pleasure serving you over these past 8 years. Jennifer and myself along with the rest of the team are committed to providing unwavering support and dedication to customer's like you in the town of New Hartford and the surrounding areas. Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Christine Jarvis State Farm Insurance 64 Henderson Street New York Mills, NY 13417 Tel# 315-736-6400"
Profile photo of Anthony Hildenbrandt

Anthony Hildenbrandt

February 4, 2025

5  out of  5
rating by Anthony Hildenbrandt
"I've been a loyal customer of State Farm Insurance for the past 8 years, and I am beyond satisfied with the exceptional service they provide. In particular, I want to commend Agent Christina Jarvis and employee Jennifer for their unwavering support and dedication. Christina Jarvis has always been incredibly professional, responsive, and attentive to my insurance needs. Her expertise and guidance have made navigating insurance matters a breeze. Jennifer, in particular, deserves special recognition. She has been instrumental in resolving my homeowners insurance issues, especially during the refinancing of my home. Her proactive approach and persistence in getting the claims department to call me back and issue payment on a claim have been invaluable. Jennifer's commitment to ensuring that my concerns were addressed promptly and effectively is truly commendable. Thank you, Christina and Jennifer, for your outstanding service. State Farm Insurance is fortunate to have such dedicated and caring professionals on their team. I highly recommend their services to anyone in need of reliable and supportive insurance assistance."
We responded:
"Wow Anthony, your kind words have truly made our week! It has been an absolute pleasure serving you over these past 8 years. Jennifer and myself along with the rest of the team are committed to providing unwavering support and dedication to customer's like you in the town of New Hartford and the surrounding areas. Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Christine Jarvis State Farm Insurance 64 Henderson Street New York Mills, NY 13417 Tel# 315-736-6400"
Profile photo of Joyce Palmer

Joyce Palmer

February 4, 2025

5  out of  5
rating by Joyce Palmer
"Office is always pleasant and helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We pride ourselves on providing exceptional customer service her at our New York Mills location. We look forward to working with you for many years to come. If you ever have any questions or need assistance, we’re here to help! Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400"
Profile photo of Joyce Palmer

Joyce Palmer

February 4, 2025

5  out of  5
rating by Joyce Palmer
"Office is always pleasant and helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We pride ourselves on providing exceptional customer service her at our New York Mills location. We look forward to working with you for many years to come. If you ever have any questions or need assistance, we’re here to help! Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400"
Profile photo of Eddie Peace

Eddie Peace

February 4, 2025

5  out of  5
rating by Eddie Peace
"Highly recommend this office. Jennifer has made everything as easy and painless as possible"
We responded:
"We so appreciate your 5 star review! We are delighted to know you had a great experience with our State Farm office - your satisfaction is out top priority. If you ever need any assistance in the future, please don’t hesitate to reach out. Like a good neighbor - We are here to help! 😊 Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills, NY 13414 Tel#315-736-6400"
Profile photo of Eddie Peace

Eddie Peace

February 4, 2025

5  out of  5
rating by Eddie Peace
"Highly recommend this office. Jennifer has made everything as easy and painless as possible"
We responded:
"We so appreciate your 5 star review! We are delighted to know you had a great experience with our State Farm office - your satisfaction is out top priority. If you ever need any assistance in the future, please don’t hesitate to reach out. Like a good neighbor - We are here to help! 😊 Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills, NY 13414 Tel#315-736-6400"
Profile photo of Ashley Beaton

Ashley Beaton

February 3, 2025

5  out of  5
rating by Ashley Beaton
"Jennifer Dutcher is an exceptional insurance agent. She is always incredibly helpful, knowledgeable, and patient. No matter what questions I have, she takes the time to explain everything clearly and ensures I have the best coverage for my needs. Her professionalism and dedication to her clients truly set her apart. I highly recommend her!"
We responded:
"We’re honored by your positive feedback. Thank you for sharing your experience! We are thrilled to hear that Jennifer provided top-notch service as we work very hard to exceed our customer expectations here @ the Christine Jarvis State Farm Insurance Agency. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! We greatly appreciate your recommendation. Christine, Agent 64 Henderson Street New York Mills, NY 13417 Tel# 315-736-6400 "
Profile photo of Ashley Beaton

Ashley Beaton

February 3, 2025

5  out of  5
rating by Ashley Beaton
"Jennifer Dutcher is an exceptional insurance agent. She is always incredibly helpful, knowledgeable, and patient. No matter what questions I have, she takes the time to explain everything clearly and ensures I have the best coverage for my needs. Her professionalism and dedication to her clients truly set her apart. I highly recommend her!"
We responded:
"We’re honored by your positive feedback. Thank you for sharing your experience! We are thrilled to hear that Jennifer provided top-notch service as we work very hard to exceed our customer expectations here @ the Christine Jarvis State Farm Insurance Agency. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! We greatly appreciate your recommendation. Christine, Agent 64 Henderson Street New York Mills, NY 13417 Tel# 315-736-6400 "
Profile photo of Chris Abbe

Chris Abbe

February 3, 2025

5  out of  5
rating by Chris Abbe
"Jennifer was very helpful with explaining things to someone that is new to insurance and such. Very kind and helpful staff, highly recommended."
We responded:
"Thanks, Chris, for your feedback! We're glad Jennifer's explanations were clear and helpful. Our goal has always been to make insurance easy to understand. If you have more questions, don't hesitate to reach out! Christine, SF Agent 64 Henderson Street New York Mills, NY Tel#315-736-6400 "
Profile photo of Chris Abbe

Chris Abbe

February 3, 2025

5  out of  5
rating by Chris Abbe
"Jennifer was very helpful with explaining things to someone that is new to insurance and such. Very kind and helpful staff, highly recommended."
We responded:
"Thanks, Chris, for your feedback! We're glad Jennifer's explanations were clear and helpful. Our goal has always been to make insurance easy to understand. If you have more questions, don't hesitate to reach out! Christine, SF Agent 64 Henderson Street New York Mills, NY Tel#315-736-6400 "
Profile photo of Heather Lints

Heather Lints

February 3, 2025

5  out of  5
rating by Heather Lints
"I’ve had Christine Jarvis as my State Farm rep for years. Her team is amazing! Always goes above and beyond to help"
We responded:
"Heather - Thank you for being a valued client and for sharing your positive experience with our office. Your satisfaction is our top priority & are thrilled to hear that we have been successful in exceeding your needs over the years. If you ever need any assistance in the future, please don’t hesitate to reach out to us. Like a good neighbor 🎶 State Farm is there........ We are here to help! Christine Jarvis, SF Agent 64 Henderson Street New York Mills, NY Tel# 315-736-6400 "
Profile photo of Heather Lints

Heather Lints

February 3, 2025

5  out of  5
rating by Heather Lints
"I’ve had Christine Jarvis as my State Farm rep for years. Her team is amazing! Always goes above and beyond to help"
We responded:
"Heather - Thank you for being a valued client and for sharing your positive experience with our office. Your satisfaction is our top priority & are thrilled to hear that we have been successful in exceeding your needs over the years. If you ever need any assistance in the future, please don’t hesitate to reach out to us. Like a good neighbor 🎶 State Farm is there........ We are here to help! Christine Jarvis, SF Agent 64 Henderson Street New York Mills, NY Tel# 315-736-6400 "
Profile photo of Ryan Swierczek

Ryan Swierczek

January 29, 2025

5  out of  5
rating by Ryan Swierczek
"I highly recommend this agent! Specifically her employee, Jennifer. She helped me straighten out a problem I ran into while paying for my father's bill. One that I thought was unsolvable. With no hesitation she got into it and figured it out in 24 hours. Top notch consumer service and overall a great experience!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Jennifer was able to resolve your issue so efficiently. Our team takes great pride in providing top-notch customer service, and it's wonderful to know that we have exceeded your expectations. My State Farm team and I are happy to Help! Your good neighbor - Christine 64 Henderson Street New York Mills, NY Tel# 315-736-6400"
Profile photo of Ryan Swierczek

Ryan Swierczek

January 29, 2025

5  out of  5
rating by Ryan Swierczek
"I highly recommend this agent! Specifically her employee, Jennifer. She helped me straighten out a problem I ran into while paying for my father's bill. One that I thought was unsolvable. With no hesitation she got into it and figured it out in 24 hours. Top notch consumer service and overall a great experience!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Jennifer was able to resolve your issue so efficiently. Our team takes great pride in providing top-notch customer service, and it's wonderful to know that we have exceeded your expectations. My State Farm team and I are happy to Help! Your good neighbor - Christine 64 Henderson Street New York Mills, NY Tel# 315-736-6400"
Profile photo of Staci Werlau

Staci Werlau

January 28, 2025

5  out of  5
rating by Staci Werlau
"Top notch customer service. They truly care!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Christine Jarvis, Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Staci Werlau

Staci Werlau

January 28, 2025

5  out of  5
rating by Staci Werlau
"Top notch customer service. They truly care!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Christine Jarvis, Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Denise Walsh

Denise Walsh

January 28, 2025

1  out of  5
rating by Denise Walsh
"Had State Farm coverage for many years; homeowners, life, auto, umbrella. Decided to switch to another insurance for everything after a decidedly negative experience with our daughter’s auto insurance, which was also through State Farm. Christine has made it the most drawn out, painful experience possible. After canceling a life insurance policy we were yet again charged for it. When I asked about the refund for it in an email that I sent her I received no response about the refund. Our new auto insurance has now sent documentation twice, both by fax and email. I had a phone call with her last week and during the phone call she stated that she had everything she needed and we would be refunded for the difference in premium that was already paid… 45 minutes later she sent my husband an email saying she didn’t have the proper documentation to cancel the car insurance. We have been getting a complete runaround. I understand the need to show proof of new car insurance before canceling a policy, but having the entire declaration/ policy sent from the new insurance with the appropriate dates, along with the new insurance cards with the same information should suffice I would think. Going through this whole horrible experience has made me even more thankful that we switched when we did. **edit- in a last ditch effort to resolve the current problem (which has been going on for weeks).I called Christine Jarvis‘s office again, and was told that they could not speak to me, claiming they could only speak to my husband about the policy. My husband called quite a while back and had me added as a person they could speak to about the policy. Also, pretty odd that they’ve been talking to me right along and suddenly couldn’t. At that point, I decided to stop wasting my own time and went straight to State Farm customer service 800 number. They managed to cancel the policies in 10 minutes with multiple apologies for what my husband and I had been through with this agent. They then directed me to another specialist who asked for all of the details and filed a formal complaint. She repeatedly said that none of this should have happened and the evidence our new insurance provided was more than sufficient, and there was no reason for it to have gotten to this point. Overall, I’d say it’s not State Farm that gave us the unfortunate service but the specific agent. When I called the 800-number yesterday they resolve the issue immediately with sincere apologies. I wish I’d gone straight through that route to begin with."
We responded:
"Thank you for your feedback. We sincerely apologize that your experience didn't meet your expectations. At the Christine Jarvis State Farm Agency, we are dedicated to providing exceptional customer service because we genuinely care about our customers and their families. We understand that the insurance industry can be complex and full of regulations, which sometimes limits how we can assist. However, we want to ensure that we address your concerns and improve your experience with us. Could you please contact us @ 315-736-6400 so that we can discuss this further and find a resolution? Your satisfaction is very important to us, and we look forward to making this right. Christine Jarvis, Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Denise Walsh

Denise Walsh

January 28, 2025

1  out of  5
rating by Denise Walsh
"Had State Farm coverage for many years; homeowners, life, auto, umbrella. Decided to switch to another insurance for everything after a decidedly negative experience with our daughter’s auto insurance, which was also through State Farm. Christine has made it the most drawn out, painful experience possible. After canceling a life insurance policy we were yet again charged for it. When I asked about the refund for it in an email that I sent her I received no response about the refund. Our new auto insurance has now sent documentation twice, both by fax and email. I had a phone call with her last week and during the phone call she stated that she had everything she needed and we would be refunded for the difference in premium that was already paid… 45 minutes later she sent my husband an email saying she didn’t have the proper documentation to cancel the car insurance. We have been getting a complete runaround. I understand the need to show proof of new car insurance before canceling a policy, but having the entire declaration/ policy sent from the new insurance with the appropriate dates, along with the new insurance cards with the same information should suffice I would think. Going through this whole horrible experience has made me even more thankful that we switched when we did. **edit- in a last ditch effort to resolve the current problem (which has been going on for weeks).I called Christine Jarvis‘s office again, and was told that they could not speak to me, claiming they could only speak to my husband about the policy. My husband called quite a while back and had me added as a person they could speak to about the policy. Also, pretty odd that they’ve been talking to me right along and suddenly couldn’t. At that point, I decided to stop wasting my own time and went straight to State Farm customer service 800 number. They managed to cancel the policies in 10 minutes with multiple apologies for what my husband and I had been through with this agent. They then directed me to another specialist who asked for all of the details and filed a formal complaint. She repeatedly said that none of this should have happened and the evidence our new insurance provided was more than sufficient, and there was no reason for it to have gotten to this point. Overall, I’d say it’s not State Farm that gave us the unfortunate service but the specific agent. When I called the 800-number yesterday they resolve the issue immediately with sincere apologies. I wish I’d gone straight through that route to begin with."
We responded:
"Thank you for your feedback. We sincerely apologize that your experience didn't meet your expectations. At the Christine Jarvis State Farm Agency, we are dedicated to providing exceptional customer service because we genuinely care about our customers and their families. We understand that the insurance industry can be complex and full of regulations, which sometimes limits how we can assist. However, we want to ensure that we address your concerns and improve your experience with us. Could you please contact us @ 315-736-6400 so that we can discuss this further and find a resolution? Your satisfaction is very important to us, and we look forward to making this right. Christine Jarvis, Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400 "
Profile photo of Mark Leaf

Mark Leaf

January 24, 2025

5  out of  5
rating by Mark Leaf
"They've always been there for me when I needed them even when my wife passed on I have always been thankful for their help their assistance with my questions has always been impeccable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with all of your insurance needs in the Whitesboro area. If there is anything else we can do to help, please let us know! Christine Jarvis, Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400"
Profile photo of Mark Leaf

Mark Leaf

January 24, 2025

5  out of  5
rating by Mark Leaf
"They've always been there for me when I needed them even when my wife passed on I have always been thankful for their help their assistance with my questions has always been impeccable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with all of your insurance needs in the Whitesboro area. If there is anything else we can do to help, please let us know! Christine Jarvis, Agent 64 Henderson Street New York Mills, NY 13417 Tel#315-736-6400"
Profile photo of Zach Hess

Zach Hess

January 15, 2025

5  out of  5
rating by Zach Hess
"I’ve been with Christine Jarvis at State Farm Insurance for over 12 years now. Christine and her team are always working endlessly to meet my personal and business needs. They’re quick to react and efficient. I highly recommend them for all your insurance needs!"
We responded:
"Zach - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! Thank you for your loyalty & business - It is greatly appreciated! We look forward to continuing to support your insurance needs. Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills, NY 13417 315-736-6400 "
Profile photo of Zach Hess

Zach Hess

January 15, 2025

5  out of  5
rating by Zach Hess
"I’ve been with Christine Jarvis at State Farm Insurance for over 12 years now. Christine and her team are always working endlessly to meet my personal and business needs. They’re quick to react and efficient. I highly recommend them for all your insurance needs!"
We responded:
"Zach - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! Thank you for your loyalty & business - It is greatly appreciated! We look forward to continuing to support your insurance needs. Christine Jarvis, Agent State Farm Insurance 64 Henderson Street New York Mills, NY 13417 315-736-6400 "
Profile photo of Sean Healey

Sean Healey

July 30, 2024

4  out of  5
rating by Sean Healey
"I have been with Statefarm for 25 years, I have never encountered an issue with Christine, or Jennifer. they have always been professional. On another note, I love the Halloween Costumes. Don't forget to join us at the New York State Fair"
Profile photo of Sean Healey

Sean Healey

July 30, 2024

4  out of  5
rating by Sean Healey
"I have been with Statefarm for 25 years, I have never encountered an issue with Christine, or Jennifer. they have always been professional. On another note, I love the Halloween Costumes. Don't forget to join us at the New York State Fair"